Wireless Dispatch System is a client/server wireless service and delivery application that offers service organizations of any size an effective, feature-rich, in-house tool to organize and manage field service personnel and inventory. WDS uses innovative wireless communications technology and handheld computers to manage service workflow and maintain premier service levels. This unique application bundles desktop dispatch, complete project management, in-house and field inventory and vehicle maintenance with integration to your existing accounting package and two-way wireless communication on handheld computers. WDS empowers service operations to achieve efficiency by adding the digital link between your field service technicians and the home office.

Increase Efficiency, Increase Revenue

The success of the service industry is dependent on the ability to service your customers effectively and economically, with the right personel, the right equipment, in the least amount of time. WDS provides field service personel more time with customers, requiring less travel and paperwork. Using wireless communications and inexpensive handheld computers, complete job, inventory and billing information can be transmitted efficiently and cost-effectively between the home office and field service technicians. WDS eliminates manual inefficiencies in paperwork that can overwhelm your service personel and your business. Personel in the field receive work orders electronically on their handheld computers. When a call is complete, the customer approves the work by signing the field service personel's screen. Upon synchronization, the completed work order is automatically sent to the home office for processing and customer billing.

State-of-the-Art Technology

The WDS handheld application communicates with the home office server using a wireless internet connection, such as GPRS, which is available in most major U.S. cities. Because WDS depends on wireless synchronization, not wireless data access, when a field service personel is not within a wireless service area, he can still complete his service call using his handheld computer and synchronize the data when he re-enters a wireless service area. The wireless synchronization process has been designed to accommodate limited bandwidth, significantly reducing overall communication costs.